faq-getting-help

Getting Help

Please help@sbgrid.org us to ask for help! When you email the addresses listed below the emails are forwarded to our Ticketing System which all of can see and ensures that the correct person will help you.

When you submit a help ticket please include as much information as possible. The following is a list of information that should be useful in any ticket that you submit:

To submit a help request, please send email to:

For assistance with the structural biology software, please contact:

It is important that you submit a help request for any SBGrid or IT related issue, even if you have easy access to speak with SBGrid personnel.