faq-connecting-to-cmcd-vpn.md
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@@ -39,8 +39,9 @@ Just check "Do not check for IP address changes" box and click OK.
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2. Then click on "Disconnect sbgrid.org"
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[[images/vpn_disconnect.png]]
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-## Members using Windows
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-
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+## Members using Windows (limited support)
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+Caveat: hostnames of computers on the SBGrid network may not be resolved.
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+In this case, use the host's IP address to establish the connection.
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1. Ensure your Windows installation is up-to-date and protected by anti-virus software.
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1. Download the file that we linked in our email; you will need it later.
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1. Download and install the [openvpn "community" client](https://openvpn.net/community-downloads/).