dfdb8e6686f49c60831099752780da3f8ed363f0
HMS1-Harrison-Chou-Labs.md
| ... | ... | @@ -6,10 +6,12 @@ At the Harrison and Chou labs at HMS, SBGrid provides a comprehensive system adm |
| 6 | 6 | |
| 7 | 7 | All SBGrid supported systems are located on an integrated private network segment. To reach this network from an external location please ssh to crystal.harvard.edu, and access your local resources from there. |
| 8 | 8 | |
| 9 | -If you are a member of the Harrison Lab at CLS please see [[bch1 harrison chen]]. |
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| 9 | +If you are a member of the Harrison Lab at CLS please see [BCH Harrison & Chen](bch1-harrison-chen) page. |
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| 10 | 10 | |
| 11 | 11 | # Get Help |
| 12 | -Email the SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and please include the name of your Lab as we get many emails each day and don’t always know what Lab you are a member of. |
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| 12 | +Email the SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and please include the name of your Lab. For support with software installation please email [bugs@sbgrid.org](mailto:bugs@sbgrid.org). |
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| 13 | + |
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| 14 | +New members should contact [help@sbgrid.org](mailto:help@sbgrid.org) to complete their initial setup. |
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| 13 | 15 | |
| 14 | 16 | # Email Access |
| 15 | 17 | Lab members have access to a Crystal Google Account providing Email and other Google Services, including Google Calendar, Google Drive, Google Docs, Spreadsheet, and more. |
HMS2-Hogle-Liao-Sliz-Labs.md
| ... | ... | @@ -6,9 +6,11 @@ New SBGrid computers need to be registered to access the network. |
| 6 | 6 | All SBGrid supported systems are located on an integrated private network segment. To reach this network from an external location please ssh to crystal.harvard.edu, and access your local resources from there. |
| 7 | 7 | |
| 8 | 8 | # Get Help |
| 9 | -Email the SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and please include the name of your Lab as we get many emails each day and don’t always know what Lab you're a member of. |
|
| 9 | +Email the SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and please include the name of your Lab. For support with software installation please email [bugs@sbgrid.org](mailto:bugs@sbgrid.org). |
|
| 10 | 10 | |
| 11 | -The Liao lab should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance with the Mac & Windows systems. |
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| 11 | +New members should contact [help@sbgrid.org](mailto:help@sbgrid.org) to complete their initial setup. |
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| 12 | + |
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| 13 | +The **Liao Lab** should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance with their Mac & Windows systems. |
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| 12 | 14 | |
| 13 | 15 | # Email Access |
| 14 | 16 | Sliz Lab members have access to Email via a Google Account at hkl.hms.harvard.edu and should not use Crystal Email. |
| ... | ... | @@ -19,7 +21,7 @@ Holge and Liao Lab members have access to Crystal Google Account providing Email |
| 19 | 21 | |
| 20 | 22 | See [[faqs/using-crystal-google-apps]] for more detailed information on how to use Email, Calendaring. |
| 21 | 23 | |
| 22 | -If you do not have an account please contact [help@sbgrid.org](mailto:help@sbgrid.org) to request one and CC your PI in the request. |
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| 24 | +If you do not have an account please contact [help@sbgrid.org](mailto:help@sbgrid.org) to request one and CC your PI. |
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| 23 | 25 | |
| 24 | 26 | # Email Lists |
| 25 | 27 |