faq-getting-help.md
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* Include the operating system where applicable (Mac OS X/Linux).
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* If the issue is related to a piece of software, include the name of the software and version number.
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* If an error message is present, copy and paste the exact error message.
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+* New members needing Linux systems access should email help@sbgrid.org using their instutional email address *AND* CC their PI, Lab Administrator, or a designated person in the lab.
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To submit a help request, please send email to:
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