HMS2-Hogle-Liao-Sliz-Labs.md
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@@ -145,12 +145,12 @@ Sliz lab also has access to crystallization-room computers (Gryphon controller,
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There are several options for support:
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1. Please review SBGrid and CMCD support forums on the SBGrid website: forums.sbgrid.org
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- 2. For assistance with Linux workstations and SBGrid network please contact SBGrid ( [help@sbgrid.org](mailto:help@sbgrid.org) ). In most cases either Justin or Mick will respond to your request, Ilyas will assist if Justin & Mick are unavailable.
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- 3. For assistance with printing and your personal desktop please contact HMS IT at [bcmpit@hms.harvard.edu](mailto:bcmpit@hms.harvard.edu) . In most cases Peter Cobb will respond to your requests.
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+ 2. For assistance with Linux workstations and SBGrid network please contact SBGrid ( [help@sbgrid.org](mailto:help@sbgrid.org) ).
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+ 3. For assistance with printing and your personal desktop please contact HMS IT at [bcmpit@hms.harvard.edu](mailto:bcmpit@hms.harvard.edu) .
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4. For assistance with the structural biology software please contact [bugs@sbgrid.org](mailto:bugs@sbgrid.org) (this will go to Jason & his team).
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# EM Facility
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-To access the EM Facility in the basement of SGM, please contact [Zongi Li](mailto:zongli_Li@hms.harvard.edu) or [Melissa Chambers](mailto:Melissa_Chambers@hms.harvard.edu).
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+To access the EM Facility in the basement of SGM, please contact [Zongi Li](mailto:zongli_Li@hms.harvard.edu)
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If you need a data directory created on the EM systems, please email SBGrid and cc Zongi Li. Please remember that data directories on the EM systems are not backed up. It is essential that you store your data elsewhere.
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faq-getting-help.md
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@@ -2,6 +2,8 @@
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Please [help@sbgrid.org](mailto:help@sbgrid.org) us to ask for help! When you email the addresses listed below the emails are forwarded to our Ticketing System which all of can see and ensures that the correct person will help you.
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+* [New Accounts see here](faq-new-accounts)
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+
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When you submit a help ticket please include as much information as possible. The following is a list of information that should be useful in any ticket that you submit:
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* Your Lab Name
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@@ -13,7 +15,7 @@ When you submit a help ticket please include as much information as possible. Th
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* Include the operating system where applicable (Mac OS X/Linux).
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* If the issue is related to a piece of software, include the name of the software and version number.
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* If an error message is present, copy and paste the exact error message.
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-* New members needing Linux systems access should email help@sbgrid.org using their instutional email address *AND* CC their PI, Lab Administrator, or a designated person in the lab.
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+* [New members needing Linux systems access should email help@sbgrid.org using their instutional email address *AND* CC their PI, Lab Administrator, or a designated person in the lab.](faq-new-accounts)
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To submit a help request, please send email to:
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faq-new-accounts.md
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@@ -7,7 +7,7 @@ Requests for user accounts **must** come from a PI or from someone a PI has auth
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In order for SBGrid to create your account, please have your PI send the request to [help@sbgrid.org](mailto:help@sbgrid.org) with the following information:
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* Your first and last name.
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- * Your primary email address
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+ * Your primary instutional email address.
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## Account Deletion
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faq-sshfs.md
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@@ -45,7 +45,11 @@ There is a 'helper' script available that can be used with sshfs_nfs.app for mac
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If the mounts become stuck just rerun to reattach shares.
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-`scp $USER@xtal200.harvard.edu:/nfs/staff/shared/sshfs-helper.sh .`
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+`scp $USER@xtal200.harvard.edu:/net/cronus/cmcd1/arc/shared/sshfs-helper.sh .`
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+
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+or copy the whole set -
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+
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+`rsync -rlptD $USER@xtal200.harvard.edu:/net/cronus/cmcd1/arc/shared/sshfs* /Users/Shared/`
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First run use sudo to create /nfs mount points.
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@@ -63,5 +67,6 @@ An example -
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`oconnor@sshfs.sbgrid.org /nfs/userdocs /nfs/userdocs`
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`jo232@transfer.o2.hms.harvard.edu /home/myfolder /nfs/o2home`
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-You must create the destination folder like - `mkdir /nfs/o2home`
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+For additional folders you must create the destination folder like - `mkdir /nfs/o2home`
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+After it is working you can add a shortcut into your dock by navigating to /Users/Shared/ on your Mac `open /Users/Shared` and then dragging the sshfs_nfs.app into your dock. If you need to reconnect to the shares just press the app and it will connect or reconnect.