faq-2fa-email-crystal.md
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@@ -19,11 +19,13 @@ You will need a phone to set up 2-Step Verification at first, however these opti
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* [Sign in using backup codes](https://support.google.com/accounts/answer/1187538)
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* [Sign in with a backup phone](https://support.google.com/accounts/answer/1188780)
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* [Sign in with a security key](https://support.google.com/accounts/answer/6103523)
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+* [Sign in with App Passwords](https://support.google.com/mail/answer/185833?hl=en)
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-### Apple Mail and 2FA
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+### Apple Mail and THunderbird 2FA
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-* After 2FA is enabled you will be prompted to re-authenticate your Apple Mail client. A drop down will appear in Mail.app. It is a good idea to have your phone handy for the initial process.
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+* After 2FA is enabled you will be prompted to re-authenticate. Images below is for Apple Mail, but the process for Thunderbird is similar. It is a good idea to have your phone handy for the initial process. A drop down will appear in Mail.app
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* Click on the 'Open Safari' button
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+
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<img src="images/Applemail1.png" width="300">
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* You will then be prompted for your Crystal GSuite credentials. If other credentials are listed you will need to manually fill in your Crystal GSuite info.
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@@ -41,3 +43,9 @@ You will need a phone to set up 2-Step Verification at first, however these opti
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<img src="images/Applemail5.png" width="600">
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* You will likely not be prompted to do this again for some months.
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+
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+### App Passwords
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+
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+* Some Applications (like Outlook) and older devices (like an older iPads) do not support 2FA authentication.
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+* For these use cases you must set up App Passwords.
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+* [Sign in with App Passwords](https://support.google.com/mail/answer/185833?hl=en)