HMS2-Hogle-Liao-Sliz-Labs.md
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@@ -123,7 +123,7 @@ administered by the primary user, with support from SBGrid and HMS/BCMP IT.
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* SBGrid software will be installed in /programs.
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* All research data should be backed-up . This is an NIH and HMS regulation.
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- * Visiting Students should use HMS [CrashPlan](http://it.hms.harvard.edu/pg.asp?pn=cpp_backup) for backing up their work directories. (use registration code JJRR-RHW7-UHJW-H7JM).
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+ * Visiting Students should use HMS CrashPlan for backing up their work directories. See the HMS CrashPlan service page for current instructions and any required codes: https://it.hms.harvard.edu/service/crashplan
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* Postdocs and Graduate Students should always work from a DropBox folder.
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* Piotr will provide access to Dropbox
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@@ -153,4 +153,4 @@ There are several options for support:
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# EM Facility
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To access the EM Facility in the basement of SGM, please contact [Zongi Li](mailto:zongli_Li@hms.harvard.edu)
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-If you need a data directory created on the EM systems, please email SBGrid and cc Zongi Li. Please remember that data directories on the EM systems are not backed up. It is essential that you store your data elsewhere.
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+If you need a data directory created on the EM systems, please email SBGrid and cc Zongi Li. Please remember that data directories on the EM systems are not backed up. It is essential that you store your data elsewhere.
faq-crashplan-backups.md
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@@ -1,33 +1,26 @@
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-# CrashPlan backups (HMS local accounts)
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+ # CrashPlan backups (HMS local accounts)
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-Laptop and desktop systems at HMS must be backed up up with Code42 CrashPlan through HMS IT.
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+Laptop and desktop systems at HMS must be backed up with Code42 CrashPlan through HMS IT.
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## Setup CrashPlan
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-### Download
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+- HMS CrashPlan service overview: https://it.hms.harvard.edu/service/crashplan
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+- HMS knowledge base article: https://harvardmed.service-now.com/stat?id=kb_article_view&sysparm_article=KB0010605
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-[Crashplan OSX](https://download.code42.com/installs/agent/7.4.0/566/install/Code42CrashPlan_7.4.0_1525200006740_566_Mac.dmg)
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+### Install and sign up
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-[Crashplan Linux](https://download.code42.com/installs/agent/7.4.0/566/install/Code42CrashPlan_7.4.0_1525200006740_566_Linux.tgz)
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+1) Install the Code42 application using the HMS instructions linked above.
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+2) Launch Code42 and click the blue link "Sign up for an account".
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+3) Sign in with your HMS email (for example, `first_last@hms.harvard.edu`) or the email associated with your eCommons account.
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+ - This is not your `crystal.harvard.edu` or SBGrid account.
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+4) Enter your eCommons/HMS password when prompted.
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-[Crashplan Windows](https://download.code42.com/installs/agent/7.4.0/566/install/Code42CrashPlan_7.4.0_1525200006740_566_Win64.msi)
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+### HMS settings
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-### Setup
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+Follow the HMS knowledge base article for any required server/organization settings. If a registration code is required, obtain it directly from HMS IT. Do not use codes from old documentation.
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-After launching the Code42 application, click the lower **blue** link **```Sign up for an account```**.
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+### Notes
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-**Note:** All systems you must use the **```Sign up for an account```** link to add your system to the SBGrid group using the regristration code below.
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-
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-Username: Your **HMS** email address such as first_last@hms.harvard.edu, or the email address associated with your eCommons account.
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-
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-**This is NOT your crystal.harvard.edu or sbgrid accounts.**
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-
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-Enter your eCommons/HMS email password
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-
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-> The Server URL: mybackup.med.harvard.edu
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->
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-> The SBGrid registration code: JJRR-RHW7-UHJW-H7JM
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-
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-**After** you have installed Crashplan let is know you activated your backups (or had issues doing so) and the email address you used [help@sbgrid.org](mailto:help@sbgrid.org?Subject=Crashplan_Setup)
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-You can also visit the HMS install notes at [instructions & software are available here](http://harvardmed.service-now.com/kb_view_customer.do?sysparm_article=KB0010605)
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+- If the Code42 sign-in screen does not show the "Sign up for an account" link, follow the HMS knowledge base article above for the correct screen flow.
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+- Refer to the HMS links above for current platform downloads and any updated instructions.
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+- If you do not have permission an HMS email address or do not have permission to use the crashplan service email help@sbgrid.org and we may be able to get you access or assist in other backup options.
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