Changes in 5107172: updates to blacklow-kruse-rapoport

				hms3-blacklow-kruse-rapoport.md
			
          @@ -1,7 +1,7 @@

           # Overview

           The SBGrid provides comprehensive system administration support for all Linux & Mac computers used by the Blacklow Lab at HMS, and for all Linux systems used by the Kruse & Rapoport Labs.

          -The Kruse & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help)for assistance with Mac & Windows systems.

          +The Kruse & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance with Mac & Windows systems.

           New SBGrid computers need to be registered to access the network.

          @@ -63,9 +63,8 @@ To join, you must be a member of the Rapoport Lab and have approval from Profess

           # Computers

          -The SBGrid support Linux in the Blacklow, Kruse, & Rapoport Labs. If you need support for Mac systems or printers, please contact HMS-IT support at:

          +The SBGrid support Linux computers in the Blacklow, Kruse, & Rapoport Labs, we also support Mac systems for the Blacklow. The Kruse, & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for Mac or Windows support.

          -* <http://hms.harvard.edu/departments/hms-information-technology/get-help>

           ## Linux

           Most Linux computers use network accounts, this means that your home directory is on a network storage server and is backed up. If you accidentally delete important files please let us know as soon as possible and we may be able to restore the file for you. 

          @@ -75,17 +74,19 @@ Linux systems have network home directories and access to the SBGrid programs tr

           ## Mac

           We currently only support Mac systems for the Blacklow Lab. The Kruse and Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance. If your require the SBGrid programs tree installed on a Mac, please email [help@sbgrid.org](mailto:help@sbgrid.org) for assistance.

          -Currently SBGrid supported Mac computers in these labs are a mixture of differing types of network accounts and local accounts. Later this year we will transition all Mac computers away from using network accounts due to the many issues people have with Macs & network accounts.

          +Currently, SBGrid supported Mac computers in these labs are a mixture of differing types of network accounts and local accounts. Later this year we will transition all Mac computers away from using network accounts due to the many issues people have with Macs & network accounts.

           Macs with Local Accounts will have Administrative access to their Macs which will allow them to install and update Software without request that the SBGrid do so for them. Also, the SBGrid Software tree will not be remotely accessible and users will use the SBGrid Installer to install and update Software themselves. These are backed up to Crashplan hosted by HMS. If your Mac is not backed, or you receive warning or messages about Crashplan please contact ASAP as we want to ensure you do not lose any data.

          +Please make sure to contact the SBGrid to us determine if Crashplan Backup software should be installed on your Mac.

          -## Instruments Computers

          +

          +## Black Instruments Computers

           Brandon Zimmerman and Tom Seegar of the Blacklow support Windows Instruments systems in the Blacklow Lab. The SBGrid is available for support and help, at the weekend if the SBGrid is unavailable contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help).

          -We use HMS Crashplan to backup any of these systems that are on the network. If you are installing a new instrument, please let us know in advance so we can assist with setup if required and so that we ensure backups are enabled and working. Systems that are not on the network should have their harddrive cloned so that the system can be restored in case of a disasterous hard-drive failure.

          +HMS Crashplan should be used to backup any of these systems that are on the network. If you are installing a new instrument, please let us know in advance so we can assist with setup if required and so that we ensure backups are enabled and working. Systems that are not on the network should have their harddrive cloned so that the system can be restored in case of a disasterous hard-drive failure. 

          -These systems should not be used for browsing the Web and if there are any issues please contact the SBGrid as soon as possible.

          +These systems should not be used for browsing the Web and if there are any issues please contact the SBGrid as soon as possible. Please make sure to contact the SBGrid to have Crashplan Backup software installed on any of your instrument PC's.

           ### EM Facility

...	...	@@ -1,7 +1,7 @@
1	1	# Overview
2	2	The SBGrid provides comprehensive system administration support for all Linux & Mac computers used by the Blacklow Lab at HMS, and for all Linux systems used by the Kruse & Rapoport Labs.
3	3
4		-The Kruse & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help)for assistance with Mac & Windows systems.
	4	+The Kruse & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance with Mac & Windows systems.
5	5
6	6	New SBGrid computers need to be registered to access the network.
7	7
...	...	@@ -63,9 +63,8 @@ To join, you must be a member of the Rapoport Lab and have approval from Profess
63	63
64	64
65	65	# Computers
66		-The SBGrid support Linux in the Blacklow, Kruse, & Rapoport Labs. If you need support for Mac systems or printers, please contact HMS-IT support at:
	66	+The SBGrid support Linux computers in the Blacklow, Kruse, & Rapoport Labs, we also support Mac systems for the Blacklow. The Kruse, & Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for Mac or Windows support.
67	67
68		-* <http://hms.harvard.edu/departments/hms-information-technology/get-help>
69	68
70	69	## Linux
71	70	Most Linux computers use network accounts, this means that your home directory is on a network storage server and is backed up. If you accidentally delete important files please let us know as soon as possible and we may be able to restore the file for you.
...	...	@@ -75,17 +74,19 @@ Linux systems have network home directories and access to the SBGrid programs tr
75	74	## Mac
76	75	We currently only support Mac systems for the Blacklow Lab. The Kruse and Rapoport Labs should contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help) for assistance. If your require the SBGrid programs tree installed on a Mac, please email [help@sbgrid.org](mailto:help@sbgrid.org) for assistance.
77	76
78		-Currently SBGrid supported Mac computers in these labs are a mixture of differing types of network accounts and local accounts. Later this year we will transition all Mac computers away from using network accounts due to the many issues people have with Macs & network accounts.
	77	+Currently, SBGrid supported Mac computers in these labs are a mixture of differing types of network accounts and local accounts. Later this year we will transition all Mac computers away from using network accounts due to the many issues people have with Macs & network accounts.
79	78
80	79	Macs with Local Accounts will have Administrative access to their Macs which will allow them to install and update Software without request that the SBGrid do so for them. Also, the SBGrid Software tree will not be remotely accessible and users will use the SBGrid Installer to install and update Software themselves. These are backed up to Crashplan hosted by HMS. If your Mac is not backed, or you receive warning or messages about Crashplan please contact ASAP as we want to ensure you do not lose any data.
81	80
	81	+Please make sure to contact the SBGrid to us determine if Crashplan Backup software should be installed on your Mac.
82	82
83		-## Instruments Computers
	83	+
	84	+## Black Instruments Computers
84	85	Brandon Zimmerman and Tom Seegar of the Blacklow support Windows Instruments systems in the Blacklow Lab. The SBGrid is available for support and help, at the weekend if the SBGrid is unavailable contact [HMS-IT](http://hms.harvard.edu/departments/hms-information-technology/get-help).
85	86
86		-We use HMS Crashplan to backup any of these systems that are on the network. If you are installing a new instrument, please let us know in advance so we can assist with setup if required and so that we ensure backups are enabled and working. Systems that are not on the network should have their harddrive cloned so that the system can be restored in case of a disasterous hard-drive failure.
	87	+HMS Crashplan should be used to backup any of these systems that are on the network. If you are installing a new instrument, please let us know in advance so we can assist with setup if required and so that we ensure backups are enabled and working. Systems that are not on the network should have their harddrive cloned so that the system can be restored in case of a disasterous hard-drive failure.
87	88
88		-These systems should not be used for browsing the Web and if there are any issues please contact the SBGrid as soon as possible.
	89	+These systems should not be used for browsing the Web and if there are any issues please contact the SBGrid as soon as possible. Please make sure to contact the SBGrid to have Crashplan Backup software installed on any of your instrument PC's.
89	90
90	91
91	92	### EM Facility