faq-using-your-crystal-harvard-edu-email-address.md
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@@ -33,12 +33,44 @@ To configure your address in a client such as Apple's Mail Application or Thunde
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* Password:
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* Your Google Apps (crystal) password, this may be different from your CMCD account
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-## 2 Factor Authentication
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+## 2 Factor Authentication/2FA
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* The easiest way to turn on 2fa for your account is to click here: [myaccount.google.com](https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome).
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-<<<<<<< HEAD
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-* For further information see the Google provided [documentation](https://www.google.com/landing/2step/#tab=why-you-need-it).
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-=======
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* For more information see the Google provided [documentation](https://www.google.com/landing/2step/#tab=why-you-need-it).
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->>>>>>> b43cc1b889ca876ebb51c240635740a52fde4e6f
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* The steps from your gmail web interface are as follows: Click on the SBGrid icon in the upper left - Select 'Manage your Google Account' - On the left select 'Security' - in the middle select '2-Step Verification' and then complete the web forms.
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+
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+### Altertinitive 2FA options
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+
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+You will need a phone to set up 2-Step Verification at first, however these options are available afterwards.
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+
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+* [Android based phone Google Prompts](https://support.google.com/accounts/answer/7026266)
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+* [Apple Phone/iPad Google Prompts](https://support.google.com/accounts/answer/7026266?co=GENIE.Platform%3DiOS&hl=en&oco=1)
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+* [Android based Google Authenticator app](https://support.google.com/accounts/answer/1066447)
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+* [Apple Phone/iPad Google Authenticator app](https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DiOS&oco=0)
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+* [Sign in using App Passwords](https://support.google.com/accounts/answer/185833)
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+* [Sign in using backup codes](https://support.google.com/accounts/answer/1187538)
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+* [Sign in with a backup phone](https://support.google.com/accounts/answer/1188780)
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+* [Sign in with a security key](https://support.google.com/accounts/answer/6103523)
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+
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+### Apple Mail and 2FA
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+After 2FA is enabled you will be prompted to re-authenticate your Apple Mail client. A drop down will appear in Mail.app. It is a good idea to have your phone handy for the initial process.
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+Click on the 'Open Safari' button
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+<img src="images/Applemail1.png" width="300">
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+You will then be prompted for your Crystal Gsuite credentials. If other credentials are listed you will need to manually fill in your Crystal GSuite info.
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+<img src="images/Applemail2.png" width="600">
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+
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+Then procede with your password
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+<img src="images/Applemail3.png" width="600">
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+On your device that you set up from [myaccount.google.com](https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome) you should receive a one time code.
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+Enter the code and then be sure to allow the permissions in the following screen.
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+<img src="images/Applemail4.png" width="600">
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+<img src="images/Applemail5.png" width="600">
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+You will likely not be prompted to do this again for some months.
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