bch1-harrison-chen.md
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# Get Help
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-For general qeustions, email SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and include your name and the name of your lab. Email questions about your software installation to [bugs@sbgrid.org](mailto:bugs@sbgrid.org).
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+For general questions, email SBGrid at [help@sbgrid.org](mailto:help@sbgrid.org) and include your name and the name of your lab. Email questions about your software installation to [bugs@sbgrid.org](mailto:bugs@sbgrid.org).
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New members should contact [help@sbgrid.org](mailto:help@sbgrid.org) to complete their initial setup.
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# E-mail Access
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-Lab members have access to a Crystal email account through Google Apps.
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-If you do not have an account, email [help@sbgrid.org](mailto:help@sbgrid.org) and cc your PI in the request.
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+Lab members have a Crystal Google Account with access to email and other Google services, including Google Calendar, Drive, Docs, Sheets, and more.
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+If you do not have an account, email [help@sbgrid.org](mailto:help@sbgrid.org) and cc your PI or Lab Admin in the request.
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+Access mail from the following address (you will be redirected to Gmail):
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+* <http://mail.crystal.harvard.edu>
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+Access Google Calendar from this address:
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+* <http://cal.crystal.harvard.edu>
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+If you encounter problems, go to:
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+* <https://mail.google.com/>
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+Login using your Crystal Google account: username@crystal.harvard.edu.
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+If you do not have an account, email [help@sbgrid.org](mailto:help@sbgrid.org) and CC your PI in the request.
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+[[include:faq-using-your-crystal-harvard-edu-email-address]]
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+See [[faq-using-crystal-google-apps]] for more detailed information on how to use Email, Calendaring.
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# Data Backups
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Full and incremental backups are made of SBGrid file servers, including your home and data directories. These backups are usually kept for three months. If you need a file restored, please contact us at [help@sbgrid.org](mailto:help@sbgrid.org).