faq-crashplan-backups.md
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@@ -6,14 +6,18 @@ OS X systems at HMS where data is stored locally (self-administered/local accoun
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Download and install [Crashplan](https://support.code42.com/CrashPlan/6/Get_started/Install_the_Code42_app#Mac)
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After launching the Code42 application, click Sign up for an account.
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-Username: Your HMS email address (the same one you use to sign into HMS webmail)
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- This is NOT your crystal.harvard.edu or sbgrid accounts.
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+Username: Your **HMS** email address such as first_last@hms.harvard.edu
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+**This is NOT your crystal.harvard.edu or sbgrid accounts.**
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Enter your eCommons password
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-The Server URL: mybackup.med.harvard.edu
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-The SBGrid registration code  JJRR-RHW7-UHJW-H7JM
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+> The Server URL: mybackup.med.harvard.edu
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+> The SBGrid registration code  JJRR-RHW7-UHJW-H7JM
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**After** you have installed Crashplan email your eCommons ID and machine name to [help@sbgrid.org](mailto:help@sbgrid.org?Subject=Crashplan_Setup)
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-You can also visit the HMS install notes at [instructions & software are available at https://harvardmed.service-now.com/kb_view_customer.do?sysparm_article=KB0010605](https://harvardmed.service-now.com/kb_view_customer.do?sysparm_article=KB0010605).
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+You can also visit the HMS install notes at [instructions & software are available here](https://harvardmed.service-now.com/kb_view_customer.do?sysparm_article=KB0010605).
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